The client is a subscription-based streaming service with a library of about 1,200 movies and TV shows, originally built for a single home market and never designed with international playback performance in mind. However, they faced significant hurdles:
- Buffering: High start-up times for users outside the home market made international growth nearly impossible.
- Cost: Egress fees from a single-CDN setup were hurting profitability as the subscriber base grew.
- Piracy: Content was being scraped and re-hosted, undermining licensing negotiations with studios.
- Device Fragmentation: A growing catalog of smart TVs, consoles, and set-top boxes each needed a reliable, low-maintenance player.
Varcio implemented a multi-CDN strategy paired with a rebuilt player layer, rolled out market by market to de-risk the launch:
- CloudFront & Akamai: Used a hybrid CDN approach to cache content at the edge, closest to users in each region.
- Adaptive Bitrate Streaming: Transcoded video into multiple qualities (HLS) to match user bandwidth dynamically, cutting buffering dramatically.
- Serverless DRM: Protected content from piracy without slowing down playback or adding a noticeable licensing handshake delay.
- Unified Player SDK: A single cross-platform player codebase reduced the ongoing maintenance burden across web, TV, and console targets.
Video Start Time (Seconds)
Selecting CDN partners and designing region-aware routing logic.
Migrating the full 1,200-title library to adaptive HLS format.
Building the unified custom video player for web, smart TV, and console targets.
Phased global rollout, market by market, with playback metrics monitored closely at each stage.
The service launched successfully in 12 new countries. User retention metrics improved by 18% due to the smoother playback experience, and support tickets related to buffering dropped to a fraction of their prior volume.
The unified player SDK also cut the team's ongoing engineering overhead — new device targets that used to take months to support now ship in weeks.
"Our users demand instant 4K playback, regardless of where they are. Varcio delivered exactly that."
